Reports to: Senior Manager of Philanthropy
Location: Hybrid (Boston, MA) — In-office presence required 3 days a week 

CRWA is seeking a proactive, detail-oriented, systems-minded Manager of Development Operations to take ownership of our fundraising infrastructure. Reporting to the Senior Manager of Philanthropy, this role serves as the primary administrator for our donor database, gift processing, and development reporting, ensuring clean data, seamless workflows, and reliable operational support for our growing team. 

About CRWA:

Charles River Watershed Association (CRWA) is an internationally recognized nonprofit working at the intersection of climate resilience, environmental justice, and clean water advocacy. Based in Boston, MA, CRWA's mission is to protect, restore, and enhance the health of the Charles River and its watershed through science, advocacy, and the law. 

Key Responsibilities

Database Administration & Advancement Services  

• Oversee database administration (DonorPerfect), establishing strict gift tracking standards, relationship tracking protocols, and routine data hygiene to guarantee database integrity. 

• Manage end-to-end gift processing and timely donor acknowledgments, creating custom impact reports for mid- and major-level donors while maintaining a swift, reliable stewardship timeline. 

• Partner with the Senior Finance Manager on monthly gift reconciliations, data accuracy, and annual audit preparation. 

Reporting, Analytics & Strategic Support

• Fulfill internal/external data requests and maintain key performance indicator (KPI) dashboards for the Development team and Board to track campaign progress and donor retention. (Advanced experience with DonorPerfect preferred).

• Conduct prospect research and support moves management workflows to expand the mid- and major-donor pipeline.

• Provide operational and list segmentation support for grant tracking, annual appeals, impact reports, and corporate sponsorship pipelines.

Team & Organizational Support

• Provide guidance, documentation, and training to staff on database functionality and best practices.

• Support general development tasks and projects as needed.

• Actively contribute to CRWA’s commitment to diversity, equity, inclusion, and justice in data practices and team collaboration. 

Qualifications

At CRWA, we recognize that candidates may excel in this role even if they don’t have every attribute listed below. If you are passionate about clean water and climate resilience and possess the core technical capabilities below, we strongly encourage you to apply. 

• Bachelor’s degree or equivalent work experience.

• 2-4 years of professional experience in development operations, database administration, or advancement services. (Nonprofit experience preferred)

• Demonstrated success in building operational infrastructure, data workflows, and pipeline analytics that enable fundraising teams to achieve revenue goals.

• Advanced technical expertise and administrative experience with DonorPerfect or a comparable CRM/fundraising database system (e.g., Salesforce, Raiser's Edge) is required.

• High proficiency in data manipulation and reporting tools (Google Workspace/Excel).

• Demonstrated understanding of financial reconciliation, donor privacy, and IRS regulations regarding charitable giving. 

• Strong organizational skills, exceptional attention to detail, and track record of driving operational efficiency. 

• Excellent written and verbal communication skills. 

• Commitment to CRWA’s mission.

• Able to work occasional evenings and weekends as needed.

CRWA strives to attract and retain staff from a wide range of backgrounds, expertise, and  perspectives and to foster a culture of belonging in which all feel valued and respected. If you need accommodation(s) to make the interview process more accessible, please let us know by  emailing hiring@crwa.org.  

CRWA is an Equal Opportunity Employer, and does not discriminate on the basis of race, color,  national origin, religion, gender, sexual orientation, gender identity, age, marital status,  protected veteran status, disability, pregnancy (which includes pregnancy, childbirth, medical  conditions related to pregnancy and childbirth, and breastfeeding), genetic information, or other  bases protected by law.  Applicants must be authorized to work for any employer in the U.S. CRWA is unable to sponsor  or take over sponsorship of an employment visa at this time.

Financial Overview 

FY27 Development team unrestricted Goal: $2.7M

FY27 organization budget: $5M

Compensation and Benefits 

This is a full-time position based in Boston. Starting salary for this position is $70,000 - $75,000 annually. CRWA-sponsored benefits include generous paid time off, employer contributions to health  insurance premiums and retirement plan, paid family and medical leave, Employee Assistance  Program, transit stipend, and professional development opportunities. CRWA’s office operates  on a hybrid remote/in-person schedule (3 days per week in the Boston office); we are unable to  consider fully remote candidates for this role. 

Our commitment to diversity, equity, and inclusion

CRWA is committed to the ongoing work of promoting diversity, equity, and inclusion (DEI) within our organization and in our external relationships. 

Internally, CRWA seeks to embed these principles in staff hiring, professional development, and retention practices as well as in Board recruitment, onboarding, and governance. CRWA strives to attract and retain staff and Board members from a wide range of backgrounds, expertise, and perspectives and to foster a culture of belonging in which all feel valued and respected.

Externally, we are engaged in outreach and relationship development to connect with a broader set of constituents in the watershed, including people and communities that have historically been marginalized. CRWA acknowledges the historic disinvestment and past harm in some watershed communities and is committed to advocating for equitable investments in climate resilience and river health. 

CRWA condemns racism, sexism, bigotry, and discrimination in any form.

How to Apply

Interested candidates should send a cover letter and resume to hiring@crwa.org and include “Manager of Development Operations ” in the subject line. Applications will be reviewed on a rolling basis, and candidates are encouraged to apply early–the position will remain open until filled. Candidates will be interviewed and selected based on criteria such as prior experience and skills relevant to this position.

CRWA strives to attract and retain staff from a wide range of backgrounds, expertise, and perspectives and to foster a culture of belonging in which all feel valued and respected. If you need accommodation(s) to make the interview process more accessible, please let us know by emailing hiring@crwa.org.